Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.

By accessing our website or opting in to receive SMS messages from TouchBase Chiropractic & Wellness ("TouchBase," "we," "our," or "us"), you agree to these Terms & Conditions.

Program Description

Our SMS program includes appointment reminders, wellness tips, and occasional promotional messages for patients and leads who have provided prior express consent. Message frequency varies. Message & data rates may apply.

Opt-In & Consent

You may opt in through our website booking form, event QR code form, or verbal consent collected by our staff. By providing your mobile number, you authorize us to send SMS messages as described. Consent is not a condition of purchase.

Opt-Out & Help

To opt out, reply STOP. You will receive a confirmation and no further messages.
For assistance, reply HELP or contact us at dr.hodge@touchbasechirowell.com or 913-428-0204.

User Responsibilities

You must be the owner or customary user of the mobile number provided and ensure your information is accurate. If your number changes, please notify us.

Privacy

We do not share your SMS consent or phone number with third parties for their marketing purposes. See our Privacy Policy for details.

Service Providers

We may use third-party platforms to facilitate messaging and scheduling. These providers may process data solely to perform services for TouchBase.

Limitations of Liability

SMS delivery may be subject to carrier coverage, device compatibility, or network issues. We are not liable for delays or failures in message delivery outside our reasonable control.

Permitted Use

You agree not to misuse our services, attempt to interfere with service operation, or use our program for unlawful purposes.

Changes

We may update these Terms from time to time. Continued participation after changes constitutes acceptance. The “Last updated” date indicates the latest revision.

Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to conflict of laws principles.

Contact

Email: dr.hodge@touchbasechirowell.com
Phone: 913-428-0204
Address: Kansas City, Missouri

Return and Refund Policy

t TouchBase Chiropractic & Wellness ("TouchBase," "we," "our," or "us"), we’re committed to providing high-quality chiropractic and wellness care. This policy explains how we handle cancellations, refunds, and returns for services, packages, memberships, and products.

1. Services

Completed sessions (e.g., chiropractic adjustments, soft tissue therapy, dry needling, functional medicine consults) are non‑refundable once delivered.
If you’re dissatisfied, contact us within 7 days so we can review and make it right.

2. Packages & Memberships

Prepaid packages: refundable within 7 days of purchase if no sessions have been used.
If sessions were used, no refunds will be available. You will need to use the rest of your package or memebrship.
Memberships: billed monthly. After 3 months, then you may cancel with 7 days’ notice before the next billing date. Fees already charged are non‑refundable; no further charges after cancellation.

3. Products (Supplements, Equipment, etc.)

Unopened/unused products in original packaging may be returned within 14 days for a refund.
Opened or used products are non‑refundable for health and safety reasons.

4. Cancellations & No‑Shows

Please provide at least 24 hours’ notice to cancel or reschedule.
Late cancellations (< 24 hours) and no‑shows may be charged up to the full session fee.
We may make exceptions for emergencies at our discretion.

5. How to Request a Refund

Email or call us with your name, appointment date, and reason for the request. Approved refunds are issued to the original payment method within 7–10 business days.

Email: dr.hodge@touchbasechirowell.com
Phone: 913-428-0204

6. Changes to This Policy

We may update this policy periodically. The “Last updated” date reflects the latest revision.

7. Contact

TouchBase Chiropractic & Wellness
Kansas City, Missouri
Email:dr.hodge@touchbasechirowell.com

For more information, please review our Privacy Policy and Terms & Conditions.